Terms of Service

1. Services

We provide the following services on servers located in Mongolia:

• VPS: an isolated Linux server with root access;
• Web hosting: shared hosting with databases and a free name.exacloud.mn address;
• Cloud storage and file transfer: file storage and link sharing based on Nextcloud.

The resources and price of each plan are as published on exacloud.mn and in the customer panel.

2. Your account

• You sign in with your phone number or Google account. Your account is created on first sign-in.
• You must give accurate information and keep your sign-in methods (phone, Google account, password) to yourself.
• You are responsible for actions taken from your account.
• People under 18 may use the services with the consent of a parent or guardian.

3. Prices and payment

• All prices are in tögrög and include VAT.
• You pay in advance with QPay from your bank app. The service opens automatically once the payment is confirmed.
• We never receive or store card or bank account details. Payments are handled by QPay and your bank.
• A price change applies only from your next billing period, never to time you have already paid for.

4. Renewal and expiry

• Before a service expires we remind you by SMS: 7, 3 and 1 days before for a VPS, and 14, 7, 3 and 1 days before for web hosting.
• The service keeps running for 3 days after it expires.
• If it is not renewed within that time, the service is suspended. Your data is kept, and the service reopens as soon as you renew.
• If the service is not renewed within 17 days of expiry, your data (VPS, files, websites) is permanently deleted and cannot be recovered.

5. Refunds

• If you cancel a newly ordered service within 7 days of its activation, we refund the full amount. Send your request to [email protected].
• Renewals, and payments after the 7-day period, are not refundable.
• If you paid but the service could not be opened because of us, we refund the full amount.
• Services suspended for breaching these terms are not refunded.

6. Acceptable use

You may not use the services for:

• anything that breaks the laws of Mongolia;
• child sexual abuse material or content that infringes the copyright of others;
• spam, phishing, malware, attacks on other systems, network scanning or DDoS;
• collecting or publishing personal data of others without consent;
• using server resources in a way that harms other customers (for example, unauthorized crypto mining).

If we find a breach we may suspend the service without notice and, where required, inform the authorities.

7. Your responsibilities

• You manage the software, updates and security of your VPS.
• We back up data regularly, but our backups should not be the only copy of your data. Keep your own backups of anything important.
• You are responsible for the legality of the content, websites and data you upload.

8. Our obligations and limits of liability

• We work to keep the services running reliably, but maintenance, power or network outages may interrupt them.
• We announce planned maintenance in advance where possible.
• Our liability is limited to the amount you paid for the affected service in the last 3 months. We are not liable for indirect damage or lost profit, unless the law says otherwise.
• We do not access your content except to help you at your request, to keep the systems running, or when the law requires it.

9. Changes to these terms

We may update these terms. We announce significant changes at least 7 days before they take effect, on the site, in the panel or by SMS. Continuing to use the services after a change means you accept the new terms.

10. Disputes

These terms are governed by the laws of Mongolia. Disputes are first settled by negotiation, and otherwise by the courts of Mongolia.

11. Contact

Exa Cloud LLC · Khan Hills 533-101, Khan-Uul District, Ulaanbaatar, Mongolia · [email protected]